Saturday, January 22, 2011

Where is the User in the Design

Creation and delivery of help content was what was on my mind as I sat crocheting a tiny coin purse for my mother.  She has a very cute, 3-inch, pot-bellied leather purse that she uses to keep her loose change in but it's coming apart at the seams, hence I sat there, crocheting this:
To zoom in, click on the picture

And, have we not often come across something like this:
To zoom in, click on the picture 
[Note: Thanks for catching the misplaced apostrophe. Feeling too lazy to edit the pic.]

I am picturing a scenario with me and my mom:
 To zoom in, click on the picture

Creating and delivering help content is very similar to creating any other product.  So, I ask myself, Where, How, and When is my reader going to need this information.  If I can answer these three questions, the content I create will truly be User Assistance.


Anonymous said...

Please keep up the great work on this blog. It helps me get through the day!

Anindita said...

Why, thanks, Anon :) Comments like yours are very encouraging indeed.

butterfly said...

Hi Anindita,

you have always got a innovative way to express things.It is just amazing to see how you think.