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How about the following picture?
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Now, if only the designer who created the user interface had approached the interface as a user would have...
What is the point in telling me AFTER I have selected the dates , clicked Go, and waited for a few minutes, that I cannot view my payment history if I paid through PayNet?
Website users have a short attention span and do not read the entire page from top to bottom before they begin doing the task at hand. They quickly scan for the numbered steps, and start off following the instructions step-by-step. If the prerequisites (or, limitations) are not stated before the numbered list begins, the users can only get frustrated. Like I did.
1 comment:
Excellent review, like most of your other posts, Anindita. Also loved your new cover letter.Thanks :).
Cheers,
Sudheer
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